800.395.5550 Customer Service

EDmarket Cancellation/Refund Policies

  Product Return Policy

As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your product purchase and wish to resolve your issue as quickly and easily as possible, you may contact us to resolve your issue.

Shipping Methods and Costs: Education Market Association (EDmarket) offers the following shipping options for delivery within the U.S., PO Boxes, APO/FPO addresses, US territories and some international addresses. EDmarket uses UPS and U.S. Postal Service.

Product Returns and Exchanges: If you are ever unsatisfied with a product purchased from the EDmarket Store, for any reason, simply return the item(s) within 30-days in "like-new" condition with the original packaging for a full refund, credit, or exchange. Shipping and handling fees are non-refundable.

Some items are non-refundable and non-exchangeable. These include all electronic documents for download.

Returning an Item to EDmarket: Please include the invoice and/or a brief note explaining how you would like us to handle the return (refund, credit or exchange).

For orders placed in error or other than receipt of the incorrect or a defective item, the cost and responsibility to ship the product back to EDmarket shall be that of the customer. Used items cannot be refunded, and items returned without original packaging are subject to 15% restocking fee.

To return or exchange an item, please follow these simple steps:

  1. Contact our Customer Service department toll-free at 800.395.5550 or 301.495.0240, ext. 6 between 9 am and 5 pm (EST) to begin processing your return or exchange.
  2. Repack the product in its original packaging, if possible, and include a copy of the invoice enclosed. Please be sure your Order ID is on the return label for fast processing.
  3. For your security, please return your item with an insured courier (e.g., UPS, FedEx, USPS Parcel Post) and retain your receipt. EDmarket is not responsible for items damaged or lost in transit. If you are returning an item because it is damaged or defective or you did not receive the product ordered, EDmarket will provide a prepaid UPS or USPS Parcel Post return label.
  • Ship Returns via UPS or FedEx
  • EDmarket
  • 8380 Colesville Road, Suite 250
  • Silver Spring, MD 20910
  • Ship Returns via US Mail (USPS) To:
  • EDmarket
  • EDmarket
  • 8380 Colesville Road, Suite 250
  • Silver Spring, MD 20910

  EDmarket Membership Dues

The Education Market Association’s fiscal year runs January 1 to December 31. EDmarket membership dues are non-refundable and are not deductible as a charitable contribution for U.S. federal income tax purposes, but may be deductible as a business expense.

  Membership Cancellation Policy

Notification to cancel one’s EDmarket membership can be made at any time by contacting the Membership Department by calling (800) 395-5550, option 2, or in writing by submitting request to membership@edmarket.org. All membership cancellation notifications will be processed by the Association within a 24-hour time period.

  Charitable Contributions

Contributions made to the John L. Spalding Fund, Memorial Funds and/or the Century Club Donations are optional items that can be made at any time by an EDmarket member.

Memorial Fund and John L. Spalding Funds are deductible as charitable contributions for federal income tax purposes to the extent provided by the law.

The Century Club Donations are non-refundable and are not deductible as a charitable contribution for U.S. federal income tax purposes, but may be deductible as a business expense.


For other questions concerning membership, please contact EDmarket Membership Department at (800) 395-5550 or (301) 495-0240, option 2.

  EDspaces 2017 Name Badge Cancellation/Refund Policy

Cancellation Policy: Cancellation of EDspaces registration must be submitted in writing via email to EDspaces Customer Service and must be dated on or before 6:00 pm EST Tuesday, October 3, 2017, to receive a refund. A 20% processing fee will be retained by EDmarket for all cancellations made before 6:00 p.m. October 3. After October 3 at 6:00 p.m. Eastern Time, no refunds will be granted. No refunds will be granted for no-shows. Cancellation of EDspaces registration fees does not cancel membership dues paid during the registration process. Approved refunds will be issued within 30 days after the close EDspaces and posted by the same method of registration payment. Telephone requests for cancellations and substitutions will not be honored.

  EDspaces 2017 Exhibit Booth Cancellation/Refund Policy

Cancellation: The cancellation or decrease of exhibit space by the Exhibitor must be in writing to Show Management at EDspaces Exhibits.

The fee for cancellation or decrease of exhibit space is based on a percentage of the total rental fee as follows:

  • 20%  on or before April 8, 2016
  • 50%  May 2 – August 26, 2016
  • 100%  after August 26, 2016

The above fees will apply as soon as an application for exhibit space is received, whether or not monies for the space have been received. The above fees also apply whether or not the space is resold. Refunds will be due and payable 30 days after the close of the show. If the Exhibitor does not occupy the exhibit space by 5:00 pm the day prior to the show, then Show Management shall have the right to use such space as it may deem in the show’s best interest with no refund of the rental fee or other liability to the Exhibitor.

For more information on the EDspaces exhibit rules and regulations policies, click here.

  Children at EDspaces 2017 Policy

Children under the age of 13 are not permitted in the exhibit hall and/or workshops at any time. Infants and toddlers are permitted on the exhibit floor during exhibit hours, but must be carried or in strollers at all times. A waiver, available at the EDspaces Registration Desk, must be signed by parents of infants and toddlers attending the show.

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